Privacy policy

Privacy Policy

Effective Date: June 10, 2025

This Privacy Policy describes how Abyssinica Coffee Roasters ("we", "our", or "us") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from abyssinicacoffee.com, or otherwise communicate with us.

By accessing or using our website or services, you agree to the collection, use, and disclosure of your information as described in this policy. If you do not agree, please do not use the site or services.

1. Updates to This Policy

We may update this Privacy Policy from time to time for legal, operational, or business reasons. We will post any changes here and update the "Effective Date" above.

2. Information We Collect

We collect personal information in the following ways:

Information You Provide to Us

  • Contact details (name, email, phone, address)
  • Order information (billing/shipping addresses, payment confirmation)
  • Account information (username, password)
  • Shopping activity (items viewed, added to cart, wishlisted)
  • Customer support communications

Information Collected Automatically
We collect usage data through cookies and similar technologies, including:

  • IP address
  • Device and browser type
  • Pages visited
  • Time spent on site
  • Interaction with emails or features

Information from Third Parties
We may receive data from:

  • Vendors (e.g. Shopify)
  • Payment processors
  • Marketing partners

3. How We Use Your Information

  • To process orders and provide our services
  • To send order updates, support messages, and promotional content
  • To improve and optimize our website and services
  • To detect and prevent fraud or unauthorized activity
  • To comply with legal obligations

4. How We Share Your Information

We may share your information with:

  • Service providers (payment, shipping, IT, analytics)
  • Business and marketing partners
  • Affiliates within our corporate group
  • Legal or regulatory authorities when required
  • In connection with a business transaction (e.g., sale or merger)

We do not sell or share personal information of users under 16 years of age.

5. Cookies

We use cookies to improve your experience and understand site usage. You may control cookie preferences through your browser settings. For more information, see Shopify’s cookie policy at: https://www.shopify.com/legal/cookies

6. User-Generated Content

Reviews or other content you post publicly may be visible to others. We are not responsible for the privacy or security of any public information you choose to share.

7. Third-Party Links

Our website may contain links to third-party sites. Please review their privacy policies as we are not responsible for their practices.

8. Children's Privacy

Our services are not intended for children under 16. If we learn that we have collected personal information from a child, we will delete it.

9. Security and Retention

We use reasonable security measures, but no system is completely secure. We retain personal information only as long as necessary to fulfill orders, maintain accounts, comply with legal requirements, or resolve disputes.

10. Your Rights

Depending on your location, you may have rights to:

  • Access the personal data we hold about you
  • Request deletion or correction of your data
  • Opt out of promotional communications
  • Transfer your data to another service
  • Restrict or withdraw consent where applicable

To exercise any of these rights, contact us at the email below. We may need to verify your identity before responding.

11. International Users

Your data may be transferred to and processed outside your country, including the United States. We use recognized legal mechanisms to protect personal data where required.

12. Contact Us

If you have any questions or requests related to this Privacy Policy, you can reach us at:
📧 support@abyssinicacoffee.com