Privacy Policy

Privacy Policy

Effective Date: April 1, 2025

At Abyssinica Coffee Roasters, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (www.abyssinicacoffee.com), interact with us online, or purchase our products. By using our site, you agree to the terms outlined below.

1. Information We Collect

When you use our website, we may collect certain personal information to fulfill orders, improve our services, and enhance your experience. This includes your name, email address, phone number, billing and shipping address, and payment information when you place an order.

We also collect technical and usage data such as your IP address, browser type, time zone settings, and how you navigate and interact with our site. This helps us understand customer behavior and improve performance. Additionally, when you engage with our marketing communications, we may collect information about your preferences and interactions with emails or ads.

2. How We Use Your Information

We use the information we collect to process orders, manage subscriptions, communicate with you, and provide customer support. Your data helps us personalize your experience, send order updates, and recommend products you might enjoy.

We also use your data to send marketing communications, if you’ve opted in, and to analyze our website traffic and advertising effectiveness. This includes measuring engagement with emails and digital ads to better serve relevant content.

We may use your feedback or submitted reviews for display on our site or promotional materials. Any use of this type will exclude sensitive personal data and adhere to applicable privacy laws.

3. Third-Party Services

To operate effectively, we work with trusted third-party service providers. These include analytics platforms such as Google Analytics, Meta (Facebook/Instagram), TikTok, and Microsoft Ads, which help us understand site usage and ad performance.

For email marketing and customer engagement, we use platforms such as Klaviyo, Omnisend, or Shopify Email. If you subscribe to our email list or opt into marketing, your data will be processed through one of these tools.

We also use subscription management services like Recharge or Seal Subscriptions, and review tools such as Judge.me, Loox, or Shopify Product Reviews. These services may access limited personal data to function properly.

All third-party providers are required to handle your information securely and only for the purposes necessary to support our business.

4. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help remember your preferences, understand how you use our site, and support advertising efforts.

You can manage or disable cookies through your browser settings. Disabling cookies may impact certain features and functionality of the website.

5. Sharing Your Information

We do not sell your personal information. We only share data when necessary with service providers who help us fulfill orders, deliver emails, run ads, or manage reviews and subscriptions.

We may also disclose your information when required by law or to protect our legal rights.

6. Data Retention

We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, or support business operations. When we no longer need your data, we securely delete or anonymize it.

7. Your Rights

You have the right to access, update, or delete your personal information. You may also withdraw your consent to receive marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

If you wish to exercise any data rights, please contact us at support@abyssinicacoffee.com.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from minors. If we become aware that we have collected such data, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

support@abyssinicacoffee.com